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Information services such as the Educational Resources Information Center (ERIC) and the National Technical Information Service (NTIS) provide enormous databases for information, sometimes in a variety of formats. ERIC resources, for instance, are available through CD-ROM and through a paid online service that your library may subscribe to. 

Generally, you will treat the reference to these resources like other printed matter, but you will add a reference to the service itself at the end of the entry. If the material you're using was previously published, your reference should include the details of original publication followed by the service's name and the article or report's proper identification number. Be extremely careful in copying the identification number: "being close" doesn't count.

Works Cited

However, if the material was not previously published, the information service itself is treated as publisher.

Works Cited

Darling, Margaret. Discipline Problems in the Children's Library.  
         ERIC, 1996. ED 321 456.

In-Text Citation

"Tutoring in the children's hospital setting requires the talents of both a teacher and a good coach." (Darling, Jeffrey).

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